Help with Chronoscape
Something not working, a question about your purchase, or an idea for the app? Write to us — a real person reads every message.
To help us answer on the first reply, mention your macOS version, your Chronoscape version (select Chronoscape in your Applications folder and press ⌘I), and what you saw versus what you expected.
Common questions
My wallpaper isn't changing
Chronoscape picks a new view on a schedule, so quiet periods are normal. To move it along now, click the menu bar icon and press Next. If the button says Start, rotation is paused — start it again. Also check that at least one collection is selected in Browse Library, and that your Mac is online: scenes are downloaded from our catalogue. The interval itself lives in Settings → Rotation → Change wallpaper.
The weather or time of day looks wrong
The scene follows the location Chronoscape has for you. Open Settings → Location & Weather to see which place is in use. Set Location to Manual and type a city if you would rather pin it to a fixed spot than follow your Mac's location.
I denied location access and want to change my mind
macOS only ever asks once. To grant it later, open System Settings → Privacy & Security → Location Services and enable Chronoscape, then return to the app. You can also skip location entirely and type a city name — Chronoscape works fully either way.
One of my displays isn't getting its own view
Each display should get a different view of the same place, matched to that screen's aspect ratio. Open Settings → Displays to check that Chronoscape sees the screen at the resolution you expect; a display connected after launch shows up there once detected.
I bought Pro but the app still shows the free version
Open Settings → Premium and choose Restore Purchases. Make sure you are signed in to the same Apple Account that made the purchase. If it still doesn't unlock, email us and we'll sort it out.
How do I cancel or get a refund?
Subscriptions are managed by Apple, not by us. Settings → Premium → Manage Subscription takes you straight there, or open System Settings → your Apple Account → Media & Purchases → Subscriptions, or use apps.apple.com/account/subscriptions. Refunds also go through Apple, at reportaproblem.apple.com. Cancelling stops future renewals; Pro stays active until the period you paid for ends.
How do I remove Chronoscape?
Quit the app from the menu bar, then drag Chronoscape from your Applications folder to the Trash. Your desktop keeps the last wallpaper that was set; change it in System Settings → Wallpaper.
Found a bug, or want a place added? We read every suggestion, and requests for specific locations genuinely shape which collections we build next. Send them to hello@elqoo.com.
Privacy and terms
Chronoscape has no account and no tracking. What little data is involved — and where your coordinates go — is spelled out in the privacy policy; the terms cover the rest.
Who you're writing to
Chronoscape is made by Elqoo, a small software company in Zulte, Belgium. Company details are in our legal notice.